We know that time is money and even more so when it comes to enjoying our holidays or our free time. That is why we have incorporated a new effective, safe and, above all, very fast method to check in our clients and hand over the keys to our tourist apartments. Singular Apartments, in its eagerness to improve and optimize its services and resources, has introduced an innovative check-in system or virtual guest registration into its work routine.
The idea is to prevent the client, once they arrive in Seville to spend a few days with us in the capital of Seville, having to spend part of their stay time – on arrival – going to our central offices to collect the keys to their apartment. As is already done when booking a plane ticket, for a few months we have enabled the registration of our apartments or check-in online. In this way, the client, once their reservation in any of our apartments has been made and confirmed, can register at any time before their arrival date.
The procedure, carried out through an online platform, is very simple and fast. The guest only needs a computer, mobile phone or any other electronic device and a few minutes. However, we recommend that you use the Chrome browser to make the process more efficient. As we have explained, once your reservation has been made and confirmed, you can access the virtual registration either through the online check-in button on our website or through the link that you will receive via email or by the WhatsApp messaging service linked to your mobile number days before your arrival at our apartments.
Another advantage of this system is that the registration can be carried out gradually if it is a stay for several people. It does not have to be done at the same time for all of them. There is time until the arrival date.
The effectiveness of this new process lies not only in the speed and convenience, it also guarantees the security and data protection of our customers. During this online registration, the client is not only completing the valid traveller’s report to the authorities (a legal requirement for all check-ins in establishments), but also serves to sign and accept the rules of coexistence of our tourist apartments, complying at all times with current regulations. And for greater security and compliance, during the process the customer receives all the information they are accessing and signing (since they will be required to use the credit or debit card as collateral.
Delivery of virtual keys
Once the online check-in process has been completed, the customer receives on the day of arrival on their mobile phone or email all the information regarding the arrival with the virtual keys active from the official check-in time until the end of their stay. In addition, a photo of the building is sent to you along with the address of the building.
An advantage that allows the customer to go directly to the apartments without having to go to the reception to collect the keys. A very useful process, for example, for people who arrive in Seville outside office hours.
How do I activate virtual keys?
Very simple. Simply click on the links and the “Open Door” message when the customer is in front of it, pushing the door open when they hear the doorbell. The physical keys will be located inside the apartment.
All customers who have already tried this new registration system have shown their satisfaction with it. The change has also had a positive impact on our staff, making their work cleaner and more efficient. The time saved with this new system allows our employees to spend more hours making guests’ stay even more comfortable. Our goal is for them to feel at home in our apartments and to live a ‘Unique Experience’. It also allows us to make your days in Seville more interesting, as we have more time to help you plan them.
In short, we have included these technological changes in our work routine to make it much easier for our customers to arrive and to improve their stay. All changes are welcome if they allow us to continue evolving!
Learn more | Access our video tutorial on YouTube