FAQ
GENERAL
What is Singular Apartments?
Singular Apartments is a company from Seville that currently has 6 buildings of tourist flats with a total of 58 flats, all located in the historic centre of Seville.
Can you smoke in the apartments?
All apartments are non-smoking.
Can you hold parties inside the apartments?
Parties are not allowed inside the apartments since they are intended for rest and relaxation.
Can my pet stay with me in the apartments?
No pets are allowed in the apartments.
Is there WiFi in the apartments?
Yes, WiFi is available in all the apartments, for FREE!
When do I have to pay for my booking?
Please refer to the cancellation policy.
What forms of payment do you accept?
The cards accepted are American Express, Visa, Mastercard, Maestro and Red 6000. If you wish to pay by bank transfer, please contact reception for authorisation.
How do I get into the apartments?
On the day of your arrival and provided that you have checked in online, we will send you the access codes to the flat, when the flat is ready. You have a code to open the main door of the building and a second one that opens the small box located next to the door of the flat, which contains the physical key.
What can I do if I arrive earlier than the check-in time?
We are sorry to inform you that we do not have a left-luggage service, but if you wish you can contact us and we will provide you with a close and economic contact.
What are the benefits of being a member of Club Singular?
You will always get a discount of up to 12% on your bookings, plus many other benefits. Ask at reception for more information.
TIMES
What is the check-in time?
From 4.00 p.m. onwards, however, if the flat is ready before 4.00 p.m. on the day of arrival, the codes will be sent to you earlier.
What should I do if I arrive later than the check-in time?
We work with ON LINE REGISTRATION and sending of ACCESS CODES with which you can enter at the time you need with no time limit.
What should I do on my arrival day before checking in?
You have to REGISTER ONLINE on our website: www.singularapartments.com in the “on line check in” option for which you need to know your booking number and the building you are staying in.
What are the customer service hours?
From 10:00 am to 5: 00 pm. Telephone 954.210.102 – 699.767.476. You can also contact us by email: info@singularapartments.com
What time do I have to leave my apartment on the last day?
Check-out is by 11:00 am. If you want to check-out later please ask at reception.
What if I want to leave my apartment later on the last day of my stay?
Departure after 11:00 am must be requested at reception and will be subject to availability. Supplement of 30 EUROS to 4:30 pm.
Services
How can I upgrade my apartment or change building?
Contact reception for more information. From 10:00 am to 5:00 pm. Telephone numbers 954.210.102 – 699.767.476
Where can I leave my luggage on the last day of my stay?
We are sorry to inform you that we do not have a left-luggage service but if you wish you can contact us and we will provide you with a close and economic contact.
Can you provide touches for a special day (e.g. flowers, bottle of cava…)?
We care about making you feel at home, so we can arrange a bouquet of flowers, a bottle of cava, etc., etc. The price depends on the request. Contact reception and we will take care of everything. Requests must be made at least 48 hours before arrival.
Is a cleaning service for my apartment included?
Stays of 4 nights or more will have a full interim clean and a change of towels. For stays longer than 4 nights check with reception. If daily cleaning, extra bed linen for the sofa and/or additional bath towels are requested, please contact reception for the supplements.
Do you have your own parking for customers?
No, we do not have our own parking for customers. Yes, there is parking nearby. Ask at reception for more information.
Are cots available for free?
Yes. Children aged under 2 years are considered infants and they do not pay. This is available upon request and must be confirmed by the establishment.
Do you arrange transfers to and from Seville airport?
Yes, it is best to contact our reception directly (+34 954 210 102)
Can you rent vehicles from reception?
Yes, you can manage car rental in the experiences section of the website.
Do you arrange excursions and activities?
Yes, check out our experiences section on the website.
AMENITIES & APARTMENTS
Are there safe deposit boxes in the apartments?
Safe deposit boxes are available at Singular Metropol, Singular Corral de San José and Singular Siete Revueltas and are free to use. There are no safe deposit boxes in apartments in the other buildings.
Are there lifts in the buildings?
All the establishments have a lift, with the exception of Singular Vírgenes.
Can you put in an extra bed instead of a sofa bed?
No, our flats do not have extra beds. All our flats, with the exception of the studios, have a sofa bed.
How big are the beds?
Where there is more than one type of bed in the apartment, the type is not guaranteed. We will consider your request, but it is not guaranteed.
What are the dimensions of the beds?
Check with reception for more information according to the building and type of apartment you are staying in.
Do all apartments have air conditioning?
Yes, all apartments have air conditioning.
Do the apartments have private bathrooms?
Yes, all apartments have a private bathroom. Check with reception for more information according to the building and type of apartment you are staying in.
Do all apartments have a shower cubicle?
Yes, all apartments have a shower cubicle, except for the 1-bedroom, 2-bedroom apartments, and 1-bedroom penthouses at Singular Corral de San José, the 2-bedroom penthouse at Singular Siete Revueltas, and the 2-bedroom apartments & penthouse at Singular Vírgenes. Check with reception for more information according to the building and type of apartment you are staying in.
Do all the apartments have a kitchen?
Yes, all apartments have a kitchen. They are equipped with hob, washing machine, fridge, microwave, and toaster. The kitchen also has kitchenware and utensils for use during your stay, and a welcome pack consisting of 2 washing machine tablets, 1 dishwasher tablet, a dishwasher diffuser, and a rubbish bag.
Do all the apartments have a dishwasher?
Only Singular Metropol and Singular Siete Revueltas have a dishwasher. Check with reception for more information depending on the establishment and type of flats where you are staying.
Are there coffee and tea machines in the apartments?
The Singular Metropol and Singular Corral de San José establishments have Dolce Gusto and kettle, accompanied by a coffee capsule, sugar and saccharine. The rest of the establishments have a coffee machine and kettle.
Are there irons in the apartments?
Yes, all apartments have ironing equipment: travel ironing board and iron.
Is there a clothesline in the apartments?
Yes, all apartments have a portable clothesline.
What amenities do the bathrooms have?
All apartments have a gel/shampoo dispenser, bar of soap, makeup removal wipe and shoe polish.
Are there hair dryers in the bathrooms?
Yes, all apartments have a hair dryer
What TV channels can you watch in the apartments?
You can watch national TV channels in the apartments.