In a few days the current year will come to an end and we will start a new one with many challenges to meet and things to improve, but always with enthusiasm as a flag. These moments are about taking stock and setting new resolutions. And this is what Singular Apartments wants to reflect in the following post.
The year 2019 has been full of changes for us. Changes that we have made to improve the experience of customers in our tourist apartments and that have made us grow. And that is the line we want to maintain in 2020: to improve and modernise, but without losing the closeness and familiarity that characterises us. We want to continue offering our guests unique experiences, in unique spaces that make them feel as if they were in their own home.
Since we started in 2007 we have not stopped growing. Today we offer more than 70 apartments and 200 beds in the historic city center. The values that accompany us are honesty, enthusiasm, respect and commitment. We seek to improve ourselves every day and always be up to date with trends and technological advances, always in balance and respect for the environment, sustainability and the pride of not losing the essence of a family-owned, close and friendly business.
We can’t find anyone better to take stock of this year and who can explain the direction we want to take than Olga Miquel, director and soul of the Singular Apartments team:
“2019. A Singular Year…
This has been the year that we are now saying goodbye to. A year in which we have learned that movements are part of life. That change is an absolute constant and that it affects all areas. Changes that with a good attitude make us grow and improve. It has been a year of adjustments that in the end have brought us balance.
We have introduced technological changes that have made processes easier. Some of these changes have required the collaboration of both the team (who have had to deal with new work routines) and our clients (who have adopted a new paradigm in terms of the way they organise their stay) and even our suppliers (who have had to assimilate that the exchange of documentation no longer happens on paper, among other changes).
To all of them we are deeply grateful. Without everyone’s effort, what until “two days” ago was only a dream would not have been able to come true.
Internally, people have moved in and out of the team. To all of them, thank you for your contributions and good luck in the paths to which you marched.
And looking to the future…
May technology never win over the personal contact in which we work tirelessly so that the customer feels our presence, close and facilitating their travel experience.
We want to improve our facilities and services (it is a constant at SINGULAR APARTMENTS). To improve and modernize them to adapt them to the extreme of fulfilling our mission: the comfort of our customers.
Remain committed to the team’s enthusiasm so that they can project it in their day-to-day life and in the people with whom they interact, colleagues, customers, suppliers.
Improve our income statement thanks to the effort in controlling expenses and optimizing the “leg” of income. Both efforts from a creative and sustainable point of view. Share those results with our corporate social commitments.
We also share them through the celebration of free events/concerts as we have been organizing for four years now, which bring our spaces (some of them of great historical value) closer to the people of the city and surroundings, so that they can enjoy their heritage and get to know us a little more.
Maybe grow by incorporating a building that we already have in the bedroom and perhaps, why not, expand to a nearby city, thus expanding the offer of services offered.
In short, for next 2020, what we want is to continue with the enthusiasm with which we carry out our work… and continue to transmit it to our guests.”
Olga Miquel Padilla
CEO of SINGULAR APARTMENTS